Privacy Policy

At Librim.io, we are committed to protecting your privacy. This Privacy Policy explains how we handle your information when you interact with our AI-powered booking service.

1. Types of Information Collected

To provide our services effectively, Librim.io may collect and manage the following information:

• Personal Identifiers: Name, phone number, usernames (for messaging platforms), and reservation preferences.
• Conversation Records: Messages exchanged with our AI bot to facilitate bookings.
• Reservation Details: Date, time, and type of service requested.

This information is collected when you interact with our AI bot via Instagram, Facebook Messenger, WhatsApp, Viber, or through the Librim.io web application.

2. Purpose and Use of Information

The information we collect is used exclusively to:

• Schedule and confirm reservations on your behalf.
• Provide host businesses with relevant booking details through the Librim.io dashboard.
• Operate, maintain, and improve the AI bot and booking platform.

Your information is never sold to third parties.

3. Access and Disclosure

• Host Businesses: Receive only processed reservation information necessary to manage appointments.
• Librim.io Team: May access raw conversation and reservation data solely for service maintenance, troubleshooting, and improvements.
• Third-Party Providers: Meta (Instagram, Messenger, WhatsApp), Viber, and OpenAI may process information to enable messaging and AI interactions.

4. Data Storage and Security Measures

All information is securely stored on Amazon Web Services (AWS DynamoDB). We implement industry-standard safeguards to protect your data from unauthorized access, disclosure, or modification.

5. Retention and Deletion Policies

• Conversation and reservation data are anonymized or deleted automatically after 90 days.
• Users may request deletion of personal information at any time by contacting info@librim.io, and we will promptly remove all identifiable data.

6. User Rights and Controls

You have the right to:

• Access the personal information we hold about you.
• Correct or update your information.
• Request deletion of your data.

To exercise these rights, contact Contact Information
For privacy-related inquiries or requests, please contact:
Email: info@librim.io