01
A customer sends a message
A customer asks a question, requests information, checks availability, or wants to make a reservation through a channel they already use.
How it works
Every conversation moves the customer forward.
Librim does more than reply to messages. It understands the customer’s intent and helps complete the action behind the request. Librim connects to your business, understands customer requests, and helps turn conversations into actions automatically.
02
Librim identifies what they need
Librim understands the request, uses your business information, and determines what needs to happen next.
03
Librim provides the right answer
Librim responds with specific, relevant information about your services, pricing, availability, policies, or next steps.
04
Librim collects what is needed
If the request requires more information, Librim asks the right questions and gathers the details needed to proceed.
05
The request moves toward completion
Librim helps the customer take the next step, such as submitting a reservation request, sharing their details, or confirming what they need, without requiring your team to manage every message manually.
How it is Implemented
Set up Librim for your business.
Add your business information, connect the channels your customers use, and define how Librim should handle common requests.
01
Add your business information
Provide details about your services, pricing, availability, reservations, policies, and other information customers need before taking the next step.
02
Connect your customer channels
Connect the messaging channels where customers contact your business so Librim can respond directly in the conversations you already receive.
03
Set your actions
Tell Librim which customer requests it should help complete, such as answering questions, collecting details, checking availability, or starting a reservation.
04
Librim is ready
Once configured, Librim can begin handling customer conversations and moving requests toward completion.
Turn your next customer message into action.
Let Librim answer questions, collect the right details, and help customers complete their requests while your team focuses on running the business.